How long until I receive my order?

We always dispatch within two workings days, usually we'll get your order out much sooner though. If you’ve selected Royal Mail 2nd class it takes 3 to 5 working days to be delivered. If you’ve selected Royal Mail 1st class it takes 1 to 3 working days to be delivered.


Do you deliver internationally?

Yes, we do and it generally takes between 5 and 10 working days for your order to be delivered.  


Do you do same day delivery?

Yes we offer that service through Pedals Delivery in the London area only. For a quote, please get in touch at orders@positivitea.london


Where does tea come from?

All tea – white, green and black – comes from the same plant, the Camellia Sinensis bush. The difference lies in the processing, white tea is the first two buds of the tea plant, green is slightly oxidised (i.e laid out in the sun to dry) and black is highly oxidised.


Is Positivitea organic?

We select our teas based on taste, variety and quality. If we can find an organic tea that matches our high quality standards then we will try and use that tea. To maintain these standards we have to source teas from lots of different growers and as much as possible our ingredients are organic but we cannot claim that they are 100% organic. An organic certification is desirable but not always realistic, especially for some of our small farmers who quite simply cannot afford the costly application process required.


Is Positivitea fairtrade?

The best quality teas aren't necessarily Fairtrade. We pay a premium price for our teas, sourced from quality estates which have a sustainable business model. Our experienced tea blender personally visits all the plantations we source the wide variety of high quality ingredients from to assure the working conditions are satisfactory or above average.


Are our tea bags biodegradeable?

Yes, our tea bags are made from a by-product of GMO-free corn-starch which is biodegradeable. In the best possible conditions (that's in a big industrial composter) it will break down within 6-8 weeks, but at home it can take around 2-3 years. Therefore we do recommend recycling the bags with your local food waste just to avoid finding lots of tea bags around your garden!

The tea bag strings are made from 100% organic, non-GMO, un-bleached cotton.


Why are the teas expensive?

It's fair to say that our teas are more expensive than traditional ‘supermarket’ teas. But it simply comes down to quality; the finest quality whole leaf teas cost more. We would actually like to pose the question the other way around – how can we deliver the exquisite taste of the finest teas from around the world for such a low cost to the individual? 


What is the caffeine content of the teas?

All teas from Camellia Sinensis naturally contain caffeine in varying amounts, depending upon a number of factors, in particular, where it is grown and how it is brewed. Typically the caffeine content of an average cup of tea will vary from between 30 – 75mg. Most, but not all, herbal teas are naturally caffeine-free. 

Our caffeine-free blends are: THRIVE, ACHIEVE, INSPIRE and CONNECT.

Our blend CREATE contains Cocoa which contains only a minimal amount of caffeine, so depending on your tolerance, you might be able to drink it :)


Do you use artificial flavours in any of your teas?

We only ever use natural flavours. Never any nasties.


Is tea safe to drink during pregnancy and breast-feeding?

We recommend to avoid THRIVE (root chakra) due to the Ashwagandha, and Inspire (throat chakra) due to the Liquorice, during pregnancy.

There shouldn't be any issue with drinking the other blends, although we also advise you to consult your GP if you have any concerns about drinking teas or infusions during pregnancy or whilst breast-feeding.


Does Positivitea do anything to offset their carbon production?

We have joined forces with Carbon Analytics to improve our environmental impact and work on reducing our carbon footprint. One of our mantra is “Reuse, Reduce, Recycle”.


Are there any stockists near me?

We hope so! Please visit our stockists page  for further information.

Is there any sugar in your teas?

Our blend THRIVE contains less than 1% of sugar that comes from the coating of the pineapple pieces.  We are working on adjusting the flavour slightly to counteract this. All the others are sugar free.

Are Positivitea teas vegetarian or vegan?

All our blends are vegetarian and vegan.